Frequently asked questions

• Secure online shopping
• How long does it take to receive my refund?
• How to contact us
• Where can I see my shipping status?
• Can I cancel my order?
• What can I do when my item has arrived damaged?
• How can I prepare and return my item with pick-up XLservice?
• How do I return a product?
• How can I prepare and return my item with drop-off XLservice?
• Which payment option do you offer?
• What is your delivery time?
• vidaXL