You can return your product free of charge within 30 days after receiving the product.
Depending on the product and the reason why you want to return, we will either organize a pick-up or we will send you a return label. In the last case you should bring your product(s) to a parcel shop.
We take care of your return. This service is free of charge, as long as you share the return reason with us, and you submit your return within 30 days. Read more
To start the return process, please select one of the contact options below. We'll guide you through the process.
Contact Form (response: 1 business day)
Want to know more about returns at vidaXL? Read some of our related articles:
- How can I prepare and return my item with drop-off XLservice?
- How can I prepare and return my item with pick-up XLservice?
- How long does it take to receive my refund?
Can’t find your answer? Please contact our customer service, we are happy to help.