Can I cancel my order?

You have the option to cancel your order through the My Account section. Here's how:

1. go to My Account > Order History > Order Details;
2. Click Cancel Product(s);
3. Select the products you want to cancel;
4. Confirm your selection;
5. Choose reason for cancellation;
6. Confirm cancellation.

If you don't have a vidaXL account, use our chatbot to cancel your order:

Chat now

Note: Orders can be cancelled within 60 to 90 minutes of being placed, before the items are shipped.

Has your order been cancelled?

In some rare cases, we can’t deliver a product and need to cancel an order. The most common reasons are:

• The item is out of stock;
• Our seller could not confirm your order;
• Address information is unclear or incorrect.

Want to know more about orders at VidaXL? Read some of our related articles:

• Can I receive an invoice before I place my order? 
• I didn't receive a confirmation email