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Report a Problem If you have any issues with your order, you can report and resolve them using our self-service tools. Log into your account and navigate to: |
Chat
Looking for quick help? Start a chat with us. Your conversation will first be handled by our Chatbot (available 24/7), designed to answer common questions and connect you with our team when needed.
Agent opening hours: 05:00-23:59
FAQ
You can find the answers to the most frequently asked questions on our FAQ page.
Click the button below to go directly to the FAQ page.
Email
You can send us a complete request via email by filling in our contact form. It helps us understand what your message is about. This way, we can resolve your request faster.
You should expect a response in 8 business hours. If you didn’t receive a reply, check the spam folder. Click the button below to send us an email.
Telephone
You can reach us by phone from Monday to Friday.
Phone number: 0203 808 5745
Opening hours: 09:00 am-12:00 pm