Can I cancel my order?

We understand that sometimes you may change your mind, and that's alright! Here's how you can cancel your order:

1. Use our chatbot by saying Cancel my order, then follow the bot's instructions.
   Chat now
    
2. Contact our customer support team and let them know you wish to cancel your order.
   Contact Form (response: 1 business day)

Has your order been cancelled?
In some rare cases, we can’t deliver a product and need to cancel an order. The most common reasons are:

• The item is out of stock;
• Our seller could not confirm your order;
• Address information is unclear or incorrect.

Want to know more about orders at VidaXL? Read some of our related articles:

• Can I receive an invoice before I place my order?
• I didn't receive a confirmation email