If you’re expecting an email from vidaXL, but haven’t received it, please check the following:
- Check your spam or Junk folder. Our emails may sometimes be filtered as spam;
- Make sure you entered the correct email address when placing your order or creating your account;
- Check your mailbox storage. If your inbox is full, new emails may not be delivered.
What emails do we send?
- Order confirmation – Sent shortly after your order is successfully placed.
- Shipping confirmation – Sent once your order has been dispatched. This email may include tracking information.
- Invoice – Sent once your order has been processed and invoiced.
You're still unable to find the email from vidaXL? Contact our customer service, we're happy to help.