We're sorry to hear that you didn't receive the product you ordered. Here's what you can do:
If you have a vidaXL account, use our report an issue tool for a quick and easy solution:
- Log in to your account;
- Navigate to Order History;
- Click on report an issue;
- Follow the steps to describe your issue and select your preferred solution;
- Submit your request and we will reach out to you.
If you don’t have a vidaXL account, feel free to reach out using the email or chat option below, and we’ll be happy to help!