When purchasing from vidaXL on vidaXL.com.au, you, as a consumer, benefit from a cooling-off period, the XLservice (conditions apply).
Depending on the product and the reason for which you want to return your product, we will either organize a pick-up, send you a return label to bring the product to a parcel shop or let you return the product by yourself.
How long can you change your mind for? Most products sold by vidaXL can be returned up to 14 calendar days after receiving them.
What are your obligations? You can evaluate the product(s) the same way you would be allowed to in a shop. If you have gone beyond what is necessary to establish the characteristics and nature of the product(s), you will be responsible for any loss of value of the product. All products must be returned in their original packaging, insofar as this is reasonably possible.
How to use the XL Service? To make use of the XLservice, you need to inform vidaXL of your decision to return the product before the cooling-off period (14 calendar days) has expired. You can make this known in different ways:
In all cases, please provide as much information as possible so that we can handle your request directly. Read more.
How can you return your products? Upon receipt of your request to return your product making use of the XLservice and provided your request meets the requirements set herein, vidaXL will organize the return of your product either:
- By drop-off at a parcel shop; or
- By collection of the product by a carrier.
What are related costs to the XLservice? When the return is arranged by vidaXL through XLService, the shipping costs will be deducted from your refund. The exact amount depends on the weight of the product:
| Weight | Shipping Fee (AUD) |
| 0-15 Kg | 19,99 |
| 15-30 Kg | 39,99 |
| 30+ Kg | 59,99 |
To start the return process, please select one of the contact options below. We will guide you through the process.
Do you want to know more about returns at vidaXL? Read some of our related articles:
Can't find your answer? Contact our customer service, we will be happy to help you.