Once you provide your personal details, we will organize a pick-up by one of our carriers.
- Make sure the item is properly boxed, preferably in the original box or a similar sized box that does not exceed the limitations provided by us. The item needs to be returned in the same state in which you received it.
- Remove all old labels from the box.
- Confirm the number of returned boxes, their size and weight.
- If the carrier provides a receipt, send this to us.
To start the return process, please select one of the contact options below. We'll guide you through the process.
Want to know more about returns at vidaXL? Read some of our related articles:
- How do I return a product?
- How can I prepare and return my item with drop-off XLservice?
- How long does it take to receive my refund?
Read more about our return conditions.